Refund Policy for Vidvat Educational Services

Last Updated: [02 july 2024]

At Vidvat Education Services, we strive to provide high-quality educational content and services to our users. We understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the conditions under which refunds will be provided and the process for requesting a refund.

1. Eligibility for Refunds

1.1 Online Courses and Educational Materials

• Refunds for online courses and educational materials will only be considered if the request is made within 14 days of purchase.
• Refunds will not be granted if more than 20% of the course content has been accessed or downloaded.
• To be eligible for a refund, you must provide a valid reason for your request.

1.2 Subscription Services

• If you have subscribed to a service on a recurring basis (e.g., monthly or annually), you may request a refund within 7 days of the initial subscription date.
• No refunds will be provided for subsequent subscription periods once the initial refund period has passed.

1.3 Special Programs and Workshops

• Refunds for special programs or workshops will be considered if the request is made at least 7 days before the start date of the program or workshop.
• No refunds will be granted once the program or workshop has commenced.

2. Non-Refundable Items

• Certain items and services are non-refundable, including but not limited to:
  • Gift cards
  • Downloadable software products
  • Services that have already been delivered or completed

3. How to Request a Refund

3.1 Refund Request Process

• To request a refund, please contact our customer support team at info@vidvateduservices.in with the subject line “Refund Request.”
• Include the following information in your email:
  • Your full name
  • Order number
  • Date of purchase
  • Reason for the refund request
  • Any relevant supporting documentation or evidence

3.2 Review and Approval

• Once your refund request is received, our team will review it and notify you of the approval or rejection of your refund within 7 business days.
• If your refund is approved, the amount will be credited back to your original method of payment within 14 business days.

4. Partial Refunds

• In certain situations, only partial refunds may be granted, such as:
  • Services or products that were partially used
  • Situations where the user fails to provide a valid reason for the full refund but qualifies for a partial refund

5. Refunds for Technical Issues

• If you experience technical issues that prevent you from accessing or using our services, please contact our technical support team at info@vidvateduservices.in.
• We will attempt to resolve the issue promptly. If the issue cannot be resolved, you may be eligible for a full or partial refund, depending on the circumstances.

6. Changes to the Refund Policy

• Vidvat Education Services reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the policy.
• It is your responsibility to review this Refund Policy periodically to stay informed of any changes.

7. Contact Information

• If you have any questions or concerns about our Refund Policy, please contact us at info@vidvateduservices.in.

By purchasing our services or products, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.